订购协议(中英文对照)

一等挂号航空邮件发送通知，则应在邮件被交付发件方当地邮局邮寄后七（7）个工作日，视为通知已有效送达；（b）如果使用专人递送通知，则应于收件当时视为通知已有效送达；（c）如使用任何知名的国际快递公司发送通知，则应于快件交寄后三（3）个工作日，视为通知已有效送达；或（d）如使用传真发送通知，则应在传真文件被确认已发至本《协议》规定的收件人号码后一（1）个工作日，视为通知已有效送达。（10.8）如果双方有关本《协议》项下的支付事项发生任何争议，败诉方应承担胜诉方合理的律师费。（10.9）本《协议》以英文达成，所有条款的解释以英文原文为准。本《协议》的译文供作为参考提供。

　　PRC Subscription Agreement 20031022 Lawspirit Confidential 5

　　II. Support Services Service Levels

　　二、支持服务的服务等级A. SUBSCRIPTION TERMS AND CONDITIONS Lawspirit will provide the purchased subscription（s） subject to the following terms.

　　（一） 订购的条款与条件"lawspirit.com"根据下列条款提供订购项目。

　　1. DEFINITIONS：

　　"Platform" means the combination of the CPU and other hardware a computer system uses， its exact operating system including the version number， the compiler required， the type of libraries （e.g. libc， glibc）， and the type of crypto library available （e.g. libcrypt，pam）。 Changes to any of these components which break binary compatibility， or prohibit functioning （including recompiling） of software， unless modified by Lawspirit， constitute a different platform and may disqualify it from receiving Support Services. Should a platform be discontinued during the term of this Agreement， Lawspirit will have the option to continue supporting Customer on that platform or to issue Customer a pro-rata refund.

　　1. 定义"平台"系指中央处理器和计算机系统使用的其它硬件，以及它的实际运行系统（包括版本号码、所需编译程序、数据库种类（例如libc、glibc）、和可用密码数据库种类（例如libcrypt、pam））的集成。对上述组件进行任何变更，使二进制数据兼容性被破坏、或"软件"功能（包括重编译功能）受阻，将造成不同平台，并可能因此取消其接收"支持服务"的资格（但"lawspirit.com"进行的修改除外）。若任何平台在本《协议》期间中断运行，"lawspirit.com"有权决定是否继续使用该平台支持"用户"，或按比例向"用户"退款。

　　Lawspirit Network （"RHN"） is an electronic update service for systems running Lawspirit Enterprise Lawspirit. "lawspirit.com网络"（简称"RHN"）系指运行"Lawspirit Enterprise Lawspirit"系统的电子更新服务。

　　"Software" means the software purchased under this Agreement，which is provided under Lawspirit's trademarks and is subject to the applicable end user license agreement.

　　"软件"系指根据本《协议》购买的软件。此类软件使用"lawspirit.com公司"的商标，而且必须遵守适用的最终用户许可协议。

　　"Support Services" means the support services provided with the purchased subscription as further defined in this Agreement.

　　"支持服务"系指根据订购项目提供的支持服务（参见本《协议》详细规定）。

　　"Supported Hardware or Platform" means hardware or a platform that functions with the Software and components contemplated for use with the Software. Information regarding the Lawspirit supportability status of hardware systems and components，as revised from time to time， can be found at www.lawspirit.com. Additional Lawspirit support policies that apply to the Support Services may be viewed at www.lawspirit.com. "

　　支持硬件或平台"系指与"软件"以及需同"软件"合用的组件一起运行的硬件或平台。

　　有关lawspirit.com对硬件系统及组件提供支持的资料（ 该资料随时有可能修改） ， 请查阅www.lawspirit.com. ." lawspirit.com"

　　有关" 支持服务" 适用的其它支持政策， 请查阅www.lawspirit.com.

　　2. CUSTOMER OBLIGATIONS

　　2.1 Entitlement. In order to access and utilize Support Services，Customer will be required to provide Lawspirit with its Customer number， RHN machine name or RHN system ID at the time of initiating the Support Service.

　　2. 用户的义务

　　2.1 权利。 为获得和使用"支持服务"，"用户"在启用"支持服务"时，须向"lawspirit.com"提供"用户"号、"RHN"机器名或"RHN"系统名。

　　2.2 Customer's Computer System.

　　Customer will be responsible for performing operations on Customer's computer system and Red Hat shall have no responsibility to perform operations on Customer's computer system. Customer acknowledges that Lawspirit's ability to perform certain Support Services may be conditioned upon access to certain Customer information and access to Customer's computer system as reasonably requested by Lawspirit. Such information may include， but is not limited to， the type of hardware Customer is using， a description of the problem for which Customer seeks Support Services， and additional software Customer is using that falls outside the Support Services scope of coverage. Customer understands and agrees that the completeness and accuracy of the information Customer provides to Lawspirit may affect Lawspirit's ability to provide Support Services. The Support Services purchased by Customer are intended for use only for the benefit of the Customer and only for the Installed Systems with subscriptions. Customer may not use one subscription for Services for more than one Installed System. Any unauthorized use of the Services will be deemed to be a material breach of this Agreement.

　　2.2 用户的计算机系统。

　　"用户"应自行负责自身计算机系统的运行，"lawspirit.com"无需对"用户"计算机系统的运行承担责任。"用户"承认，"lawspirit.com"提供"支持服务"可能需以下列条件的满足为前提：即"lawspirit.com"能够获得其合理所需的"用户"资料，并在合理需要时可以使用"用户"计算机系统。上述资料可能包括（但不限于）"用户"使用的硬件种类、需以"支持服务"解决的问题的说明，以及"用户"使用的超出"支持服务"范围的其它软件。"用户"了解并同意，其提供给"lawspirit.com"的资料是否完整和正确，可能会影响"lawspirit.com"提供"支持服务"的能力。"用户"只可为其自身利益使用购买的"支持服务"，并只能将之用于订购范围的"已安装系统"。"用户"不得将对"服务"的一项订购用于一个以上的"已安装系统"。任何未经授权而使用"服务"的行为，都将视为严重违反本《协议》。

　　2.3 Designated Customer Contact. Lawspirit will provide Support Services to Customer only by communication with the Customer's designated technical contact or contacts （the "Contact"）。 Customer is entitled to the number of Contacts set forth in the Customer 2.3 用户指定联络人。 "lawspirit.com"

　　只会通过与"用户"指定的技术联络人（以下简称"联络人"）沟通联系的方式，为"用户"提供"支持服务"。"用户"有权指定的"联络人"的数目，由本《协议》附表二的《用户联络人》目录规定。如"用户"需要指定额外"联络人"，必须另行付费。本《协议》期间，"用户"应通过商业上合理的努力，尽量使用相同的"联络人"。"用户""联络人"的工作不应只是简单地向其它人传达"服务"。"联络人"不得为"用户"以外的任何其它人或其它公司的利益，使用本《协议》项下提供的任何"支持服务"。各"联络人"享有浏览和（或）取用所有必要档案资料的权利。各"联络人"必须具备英语沟通能力，以及协助"lawspirit.com"提供本《协议》规定的"支持服务"所必需的技术知识，包括熟悉"软件"和"支持硬件或平台"。

　　PRC Subscription Agreement 20031022 Lawspirit Confidential 6 Contacts table on Schedule II. Customer may purchase additional Contacts for a fee. Customer shall use commercially reasonable efforts to maintain consistent Contacts during the term of this Agreement. Customer may not use a single Contact to act as a mere forwarding service for other personnel. The Contact may not use Support Services on the basis of this Agreement to benefit any person or entity other than the Customer. Each Contact must have read and/or write access to all necessary files. Each Contact must have English language communication skills and the relevant technical knowledge necessary to assist Lawspirit in performing the Support Services contemplated under this Agreement. This knowledge includes familiarity with the Software and the Supported Hardware or Platform.

　　2.4 Support Portal. Customer may initiate Support Service requests through the web-based support portal located at Lawspirit's main web site， www.lawspirit.com. The Contact（s）

　　are entitled to open a secure login to the support portal and use the ticket manager application to submit a Support Service request for any covered Support Service. Each submitted Support Service request is given a unique identification number. Support Services logged through the support portal are managed using the English language. 2.4 支持门户网站。 "用户"可登录"lawspirit.com"

　　主要网站中的网上支持门户网站www.lawspirit.com，申请启用"支持服务"。"联络人"有权使用安全登录密码进入支持门户网站，然后使用"登入管理申请"（ticket manager application）提交"支持服务"申请，要求获得任何在录的"支持服务"项目。每份"支持服务"申请均配有一个专用认证号。通过支持门户网站登录申请而获得的"支持服务"全部使用英语提供。

　　B. SERVICE LEVELS FOR SUBSCRIPTIONS 1. Lawspirit Network Proxy Server and Satellite. If Customer subscribes to RHN Proxy Server or Satellite （"Proxy Server" or "Satellite"） as an upgraded delivery method to RHN， then the following provisions apply to that subscription. To provide Proxy Server or Satellite， the Proxy Server and/or Satellite code （the "RHN Code"） will be installed onto one or more designated servers owned or leased by Customer， approved by Lawspirit and located at Customer's site or provided by Lawspirit （the "RHN Servers"） solely for the purpose of allowing Customer to receive the RHN Service during the period that the Customer subscribes to RHN Service （the "Subscription Period"）。 Customer may use the RHN Code only on the RHN Servers and， upon Lawspirit's written approval， on one additional server for backup purposes. Customer may use the RHN Code only to receive the RHN Services for systems for which Customer has purchased a subscription for RHN Service. Customer may not use the RHN Code for any other purpose. Customer may not transfer or assign the RHN Code or any media containing the RHN Code. Customer may not modify， copy， make derivative works of， distribute， reverse engineer， decompile or export the RHN Code. During the Subscription Period， Customer agrees that Red Hat shall have such electronic or physical access to the RHN Servers as Lawspirit reasonably requests to enable Lawspirit to deliver the RHN Service and to update or enhance the RHN Code as Red Hat deems necessary， in its sole discretion. The RHN Code and any physical media containing the RHN Code and all intellectual property rights contained therein， and all copies thereof made by Customer （if authorized by Lawspirit） are the exclusive property of Lawspirit and a valuable trade secret of Lawspirit. Upon termination of the subscription， Customer immediately will destroy all copies of the RHN Code in its possession （including any RHN Code installed on the RHN Servers）。 The RHN Code （and any media containing the RHN Code） is the confidential property of Lawspirit and Customer shall not use or disclose any information regarding the RHN Code， except as permitted by this Agreement. If Lawspirit provides the RHN Server to Customer， Customer must promptly return such hardware to Lawspirit upon termination of this Agreement.

　　（二） 订购服务的等级

　　1. lawspirit.com网络代理服务器与卫星。 如果"用户"订购"RHN"的"代理服务器"或"卫星"（以下简称"代理服务器"或" "卫星"），作为"RHN"更新的传送方法，则这类订购应适用以下规定。为提供"代理服务器"或"卫星"，需要在"用户"拥有或租用的一个或多个"用户"指定的服务器中，安装"代理服务器"和（或）"卫星"的代码（以下简称

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