口语实战演练：如何转接客户来电[2]

A: Good afternoon, Sales Department. May I help you?

　　下午好，销售部，我能帮你什么忙吗？

　　B: Could I speak to Mr. Bush, please?

　　可以和Bush先生说话吗？

　　A: I’ll see if he is available. Who shall I say is calling, please?

　　我要看一看他是否在。请问我得告诉他谁打来的？

　　B: John Smith.

　　A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?

请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？

　　B: Well, I want to discuss with him the new contract we signed last week.

　　好的，我想跟他讨论一下我们上星期签订的合同。

　　A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free?

　　我想会议不会开得太久，我让他有空给你打电话，好吗？

　　B: Yes, that would be easiest.

　　是的，那样最好了。

　　A: Could I have your name again, please?

　　请再一次告诉我你的姓名，好吗？

　　B: Yes. It’s John Smith.

　　好的，我叫John Smith。

　　A: And the number?

　　电话号码呢？

　　B: 021-64358796

　　A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.

　　好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。

　　B: Thank you for your help. Good-bye.

　　谢谢你的帮助，再见。

　　A: You are welcome. Good-bye.

　　别客气，再见。

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